Insurance Coverage
In Canada, if you are covered by extended health insurance at work, you may be eligible for some coverage of counselling sessions.
Most insurance covers counsellors from a variety of professions (social work, psychology, art therapy, expressive therapies); however, some only cover registered social workers and some cover only psychologists.
Empowered Solutions Counsellors are either Registered Professional Counsellors (RPC), Registered Therapeutic Counsellors (RTC) or Master Therapeutic Counsellors (MTC). Check your plan to confirm that they cover this profession.
Your Insurance Coverage
Counsellors with the Association of Cooperative Counselling Therapists of Canada (ACCT) can have their sessions covered by but not limited to; SunLife, Pacific Blue Cross, Green Shield, Equitable Life of Canada, Canada Life or ClaimSecure. ManuLife will cover sessions on a case by case basis. Counsellors’ specific designations can be found next to their names on our Janeapp booking page, so you can ask about coverage with a specific counsellor.
To confirm your insurance company will cover sessions with our counsellors, we strongly encourage our clients to call their insurance company to confirm what they are covered for. Plans that do cover our services typically include counselling, psychotherapy, or the services of clinical counsellors.
In the event that your claims have been rejected, the following letter template may be used to encourage your insurance company to accept your claim. You may also request a letter written by your counsellor.